Last Updated: 29/07/2025
At Hackerdost, we strive to offer high-quality cybersecurity services with integrity, professionalism, and transparency. Due to the sensitive, customized, and non-reversible nature of digital investigations and technical operations, we maintain a firm policy on payments, refunds, and cancellations.
All services offered by Hackerdost—whether for individual users, businesses, or government clients—are highly specialized, technical, and initiated immediately upon confirmation and payment. Given that most of our operations involve time-sensitive data handling, investigative procedures, and secure access protocols, all payments are considered final and non-refundable once the service process has commenced.
Clients are strongly advised to review the scope of services, limitations, and expected outcomes before making payment. Our team is available to provide preliminary consultations or clarification to ensure informed decision-making.
In rare and exceptional cases—such as when a service cannot be started due to internal constraints, third-party technical issues, or verified errors on our end—Hackerdost may offer a partial refund or a service credit, solely at the discretion of the management. These cases will be assessed thoroughly and require documented proof.
Note that partial refunds, if approved, will not include administrative charges, initial diagnostic time, or expenses incurred during setup.
Clients may request to cancel a service *before the execution phase has begun. If the request is approved, a cancellation fee of up to 30% may be charged to cover administrative and preliminary analysis costs. Once the service execution has started, *no cancellations are permitted, and no refunds will be issued.
For subscription-based services (if offered in the future), clients will be notified of recurring billing cycles and will retain the option to cancel upcoming cycles with a minimum notice period of 7 days.
Hackerdost will not be responsible for service failure or cancellation due to client-side issues such as:
In such cases, no refund will be processed.
Unjustified chargebacks or payment disputes filed without prior written communication will be treated as breach of service agreement and may result in legal action and reporting to relevant authorities. We request clients to resolve any issue or concern with us directly before initiating any financial disputes.
For any refund or cancellation-related inquiry, please write to us at:
📧 Email: billing@hackerdost.com
📞 Phone: +91-XXXXXXXXXX
📍 Office Address: [Your Registered Office Address]
All requests must include the client’s full name, registered email, service reference number, date of payment, and the reason for the refund or cancellation request. Please allow 5–7 business days for response and internal review.